COVID-19 Resources and Information for Owners

Renters Warehouse remains committed to keeping our residents and owners safe and informed as we adapt our business to the realities of COVID-19.

COVID-19 has resulted in major changes and disruptions to the lives and livelihoods of millions, including our owners and residents. To help navigate these changes and resulting financial burden, we have put together this list of resources to help keep our valued clients informed. Up to date information and resources follow, including a breakdown of state level eviction moratoriums that may have an impact on your ability to pursue evictions, charge late fees or terminate tenancies in certain circumstances. If you have unanswered questions or needs, please reach out to us directly at safety@renterswarehouse.com or 1-844-793-4948.

STATE EVICTION MORATORIUMS / LIMITATIONS ON EVICTIONS:

Federal: The CDC moratorium on evictions for non-payment of rent was overruled in August 2021. No Federal legislation has passed to replace it. There are currently no Federal prohibitions against evictions for non-payment of rent.

Minnesota: The State of Minnesota legislature previously passed a phaseout of the eviction moratorium. This ran through October 12, 2021. As of October 13, all restrictions on lease terminations and eviction actions are lifted except that landlords may not file or proceed with an eviction action against a household that has a pending application with a COVID-19 emergency rental assistance program. This protection for those with a pending rental assistance application runs through June 30, 2022. For questions regarding eviction or submitting notice in Minnesota, please reach out to safety@renterswarehouse.com.

Washington: The majority of eviction moratoriums have been allowed to expire however, the City of Burien has a prohibition against evictions for non-payment of rent which will run through the end of the Governor’s State of Emergency Proclamation which is currently ongoing. For questions regarding eviction or submitting notice in Washington, please reach out to safety@renterswarehouse.com.

PREPAREDNESS AND HEALTH PRECAUTIONS

First and foremost, rest assured that Renters Warehouse is ensuring the health and safety of its team members, to ensure our residents, owners and vendors are not put at risk. All Renters Warehouse staff and Rent Estate Advisors take daily health assessments and are provided all necessary Personal Protective Equipment (PPE), such as masks, disposable gloves, and hand sanitizer, to safely perform their duties while feeling well and exhibiting no COVID-19 symptoms.  

Renters Warehouse also follows the CDC recommendations for quarantining through remote work following air travel, exposure to a person who tested positive for COVID-19, attendance at gatherings, etc.  

OFFICE HOURS AND IN-PERSON MEETINGS

To further do our part to stop the spread, and as advised by the CDC, all of our office locations have a Preparedness Plan established and safety health measures in place. Many of our team members are working remotely and we encourage our residents and owners to utilize our online portals and Center of Excellence at 1-844-793-4948 to handle requests and rent payments without creating unnecessary in-person traffic.  

 Each office location maintains a rent drop box as well, where your residents remain able to drop off rent payments, contact-free, at any time of day.  

If you have an urgent need that requires in-person assistance, please reach out to your local office or our Center of Excellence at 1-844-793-4948 to schedule a date and time for your visit to ensure you are greeted by the appropriate team member. 

MAINTENANCE REQUESTS

As cases trend in the right direction, with some cities and/or states beginning to ease restrictions, Renters Warehouse is committed to working with you and our trusted vendors to timely and efficiently process all maintenance requests, including non-emergency requests, with resident health and safety as a top priority. As always, please continue to submit your maintenance requests through your online portal or by calling our Center of Excellence at 1-844-793-4948.

Our team members will continue to work with an abundance of caution, wearing masks, frequently washing hands or using hand sanitizer, avoiding handshakes, and maintaining at least 6 feet of distance when meeting with clients or spending time inside your home. We have requested the same practices of our trusted vendors and respectfully request that our owners and residents do the same. 

The health and safety of our residents, employees, and vendors is a top priority. When a maintenance request, inspection or other in-person request is received, we are engaging residents to ensure that the occupants are not feeling ill, have been exposed to the virus, or have recently traveled to a high-risk area. If a resident indicates that they are displaying symptoms or have been exposed to the virus, we work directly with them, yourself, and the vendor to determine the safest and most efficient means of ensuring the continued preservation of your asset.

PROPERTY INSPECTIONS

Properly documenting the condition of your asset, whether it be a move in/out inspection or simply a property condition inspection, is of the utmost importance to Renters Warehouse. We have adjusted our processes to make sure that these inspections are conducted as safely as possible for both our employees and your residents. Our team members are taking all safety precautions and, whenever possible, will conduct the inspection independently or via FaceTime or similar technology.

We are actively engaging residents with upcoming inspections and if they have recently been exposed to someone who has tested positive for COVID-19 or are displaying symptoms or asked to quarantine, we are requesting they contact us as soon as possible to coordinate an alternative solution in the most efficient manner possible.

UNPAID RENT: FINANCIAL ASSISTANCE AND OTHER RESOURCES AVAILABLE TO RESIDENTS AND LANDLORDS

While much of the media attention during the COVID-19 pandemic has focused on the impacts on residents’ inability to pay rent, we know our valued clients continue to have financial obligations with mortgage payments due, taxes to pay, and maintenance to conduct. Renters Warehouse has compiled a comprehensive list of financial assistance available to residents, noting which assistance programs allow for owners to apply on behalf of their residents. This list of resources is available for you and your residents here.

If there are any questions regarding these resources, please don’t hesitate to contact us at safety@renterswarehouse.com.

And finally, thank you and stay safe.

Renters Warehouse is committed to our residents, clients, vendors and team members. We know how important it is to have a safe place to call home and we strive to serve you in these uncertain times with the highest level of customer service.

 If you have any lingering COVID-19 questions or concerns that are not addressed here, please do not hesitate to reach out by sending an inquiry to safety@renterswarehouse.com, submitting a request via your online portal or calling into our Center of Excellence at 1-844-793-4948.