COVID-19 Resources and Information for Owners

Renters Warehouse remains committed to keeping our residents and owners safe and informed as we adapt our business to the realities of COVID-19.

COVID-19 has resulted in major changes and disruptions to the lives and livelihoods of millions, including our owners and residents. To help navigate these changes and resulting financial burden, we have put together this list of resources to help keep our valued clients informed. Up to date information and resources follow, including a breakdown of state level eviction moratoriums that may have an impact on your ability to pursue evictions, charge late fees or terminate tenancies in certain circumstances. If you have unanswered questions or needs, please reach out to us directly at safety@renterswarehouse.com or 1-844-793-4948.

STATE EVICTION MORATORIUMS / LIMITATIONS ON EVICTIONS:

Federal: The Centers for Disease Control and Prevention (CDC) issued a nationwide eviction moratorium that has been extended through June 30, 2021. This moratorium limits the eviction of ‘covered persons’ for non-payment of rent only. It does not limit landlords’ abilities to pursue evictions for violations of the lease not related to non-payment. While several Federal district courts have overturned the CDC’s moratorium, in practice, it remains in effect until it has been fully litigated and appealed. We are monitoring this situation through partnership with our trusted local counsel.

Alabama: The State of Alabama does not currently have any state or locally issued moratorium against eviction actions. The CDC eviction moratorium does apply.

Arizona: The State of Arizona does not currently have any state or locally issued moratorium against eviction actions. The CDC eviction moratorium does apply.

Colorado: The State of Colorado does not currently have any limitations on evictions; however, there are currently limitations on landlords’ abilities to assess late fees to residents with unpaid rent. This limitation is currently in place through April 27, 2021. The CDC eviction moratorium also applies.

Florida: The State of Florida does not currently have any state or locally issued moratorium against eviction actions. The CDC eviction moratorium does apply.

Georgia: The State of Georgia does not currently have any state or locally issued moratorium against eviction actions. The CDC eviction moratorium does apply.

Kansas: The State of Kansas currently has a moratorium on evictions for non-payment of rent when such non-payment was the direct result of financial hardship due to COVID-19. This remains in place through March 31, 2021. For guidance and next steps regarding a potential payment plan with your delinquent resident, please reach out to safety@renterswarehouse.com.

Minnesota: The State of Minnesota has an eviction moratorium currently in place through April 14, 2021. This moratorium limits evictions for non-payment of rent, as well as for other lease violations. There are four limited exceptions in which a landlord may commence an eviction. These include instances of imminent risk to the safety of other residents or neighbors, a violation of Minn. Rev. Stat. 504B.171, and an instance where the owner or a member of the owner’s family needs to move back into the rental property. The moratorium also limits a landlord’s ability to terminate a tenancy except in limited circumstances. For questions regarding eviction or submitting notice in Minnesota, please reach out to satefy@renterswarehouse.com.

Missouri: The State of Missouri does not currently have any state or locally issued moratorium against eviction actions. The CDC eviction moratorium does apply.

Nevada: The State of Nevada currently has a statewide moratorium on evictions through March 31, 2021; the requirements are identical to the CDC moratorium, while also granting courts the ability stay an eviction proceeding for up to 30 days to allow the parties to reach a mutual arrangement.

North Carolina: The State of North Carolina currently has a statewide moratorium on evictions through March 31, 2021; the requirements are identical to the CDC moratorium.

Oklahoma: The State of Oklahoma does not currently have any state or locally issued moratoria against eviction actions. The CDC eviction moratorium does apply.

Texas: The State of Texas does not currently have any state issued moratorium against eviction actions. While there is not a state moratorium, some local municipalities have enacted their own requirements. The City of Austin and Travis County have extended their local moratorium on evictions for non-payment of rent through April 1, 2021. This moratorium covers, among other things, tenants whose rent is less than $2,475.00 per month. This moratorium does not preclude evictions for non-rent violations. The CDC eviction moratorium does apply statewide.

Washington: The State of Washington has recently extended its statewide eviction moratorium through June 30, 2021. The moratorium also limits landlords’ ability to assess late fees and limits the ability to terminate tenancies with limited exceptions. For questions regarding eviction or submitting notice in Washington, please reach out to satefy@renterswarehouse.com.

PREPAREDNESS AND HEALTH PRECAUTIONS

First and foremost, rest assured that Renters Warehouse is ensuring the health and safety of its team members, to ensure our residents, owners and vendors are not put at risk. All Renters Warehouse staff and Rent Estate Advisors take daily health assessments and are provided all necessary Personal Protective Equipment (PPE), such as masks, disposable gloves, and hand sanitizer, to safely perform their duties while feeling well and exhibiting no COVID-19 symptoms.  

Renters Warehouse also follows the CDC recommendations for quarantining through remote work following air travel, exposure to a person who tested positive for COVID-19, attendance at gatherings, etc.  

OFFICE HOURS AND IN-PERSON MEETINGS

To further do our part to stop the spread, and as advised by the CDC, all of our office locations have a Preparedness Plan established and safety health measures in place. Many of our team members are working remotely and we encourage our residents and owners to utilize our online portals and Center of Excellence at 1-844-793-4948 to handle requests and rent payments without creating unnecessary in-person traffic.  

 Each office location maintains a rent drop box as well, where your residents remain able to drop off rent payments, contact-free, at any time of day.  

If you have an urgent need that requires in-person assistance, please reach out to your local office or our Center of Excellence at 1-844-793-4948 to schedule a date and time for your visit to ensure you are greeted by the appropriate team member. 

MAINTENANCE REQUESTS

As cases trend in the right direction, with some cities and/or states beginning to ease restrictions, Renters Warehouse is committed to working with you and our trusted vendors to timely and efficiently process all maintenance requests, including non-emergency requests, with resident health and safety as a top priority. As always, please continue to submit your maintenance requests through your online portal or by calling our Center of Excellence at 1-844-793-4948.

Our team members will continue to work with an abundance of caution, wearing masks, frequently washing hands or using hand sanitizer, avoiding handshakes, and maintaining at least 6 feet of distance when meeting with clients or spending time inside your home. We have requested the same practices of our trusted vendors and respectfully request that our owners and residents do the same. 

The health and safety of our residents, employees, and vendors is a top priority. When a maintenance request, inspection or other in-person request is received, we are engaging residents to ensure that the occupants are not feeling ill, have been exposed to the virus, or have recently traveled to a high-risk area. If a resident indicates that they are displaying symptoms or have been exposed to the virus, we work directly with them, yourself, and the vendor to determine the safest and most efficient means of ensuring the continued preservation of your asset.

PROPERTY INSPECTIONS

Properly documenting the condition of your asset, whether it be a move in/out inspection or simply a property condition inspection, is of the utmost importance to Renters Warehouse. We have adjusted our processes to make sure that these inspections are conducted as safely as possible for both our employees and your residents. Our team members are taking all safety precautions and, whenever possible, will conduct the inspection independently or via FaceTime or similar technology.

We are actively engaging residents with upcoming inspections and if they have recently been exposed to someone who has tested positive for COVID-19 or are displaying symptoms or asked to quarantine, we are requesting they contact us as soon as possible to coordinate an alternative solution in the most efficient manner possible.

UNPAID RENT: FINANCIAL ASSISTANCE AND OTHER RESOURCES AVAILABLE TO RESIDENTS AND LANDLORDS

While much of the media attention during the COVID-19 pandemic has focused on the impacts on residents’ inability to pay rent, we know our valued clients continue to have financial obligations with mortgage payments due, taxes to pay, and maintenance to conduct. Renters Warehouse has compiled a comprehensive list of financial assistance available to residents, noting which assistance programs allow for owners to apply on behalf of their residents. This list of resources is available for you and your residents here.

If there are any questions regarding these resources, please don’t hesitate to contact us at safety@renterswarehouse.com.

And finally, thank you and stay safe.

Renters Warehouse is committed to our residents, clients, vendors and team members. We know how important it is to have a safe place to call home and we strive to serve you in these uncertain times with the highest level of customer service.

 If you have any lingering COVID-19 questions or concerns that are not addressed here, please do not hesitate to reach out by sending an inquiry to safety@renterswarehouse.com, submitting a request via your online portal or calling into our Center of Excellence at 1-844-793-4948.